Frequently Asked Questions

If we are unable to answer your question here please feel free to call us at (831) 667-2422

+ADA Accessibility?

ADA AccessibilityWe strive to provide an accessible facility that allows all visitors to take part in all our resort has to offer. Here are the details of our common areas and how they are accessible:

: Our restaurant is accessible via a ramp that leads to the entrance. There is indoor seating accessible for wheelchairs.

General Store: The general store is wheelchair accessible via the ramp that leads to the restaurant.

Campground Public Restrooms: The main campground East Bath House has both men and women's accessible toilets, along with an accessible unisex shower available as well.

More ADA accessibility information here

+Is Highway 1 open?

The Big Sur Chamber of Commerce posts Caltrans press releases and information about Highway 1 work and emergency closures in Big Sur that may be relevant to your travel plans. For the latest Highway 1 information visit their page here.

+Check-In / Check-Out Times

Check in: 12:00pm - 10:00pm (quiet time starts at 10:00pm)
Check out: 11:00am

Check in: 3:00pm - 10:00pm
Check out: 11:00am

Check in: 3:00pm - 10:00pm
Check out: 11:00am

Tent Cabins:
Check in: 3:00pm - 10:00pm
Check out: 11:00am

*All guests must check in before 10:00pm

A deposit of one night’s stay will be charged when making a reservation. Cancellations require three days notice to receive a refund less the $25.00 cancellation processing fee and $3.50 online booking fee. If you cancel with less than three days notice or are a no show, you forfeit your deposit.

+Cancellation Policies

A deposit of one night’s stay will be charged when making a reservation. Cancellations require three days notice to receive a refund less the $25.00 cancellation processing fee and $3.50 online booking fee. If you cancel with less than three days notice or are a no show, you forfeit your deposit.

+Is the Tavern open?

Yes, the Tavern is open but music is canceled until further notice. TheTavern and Grill are open 12pm - 10pm. 

+Does Fernwood have online reservations?

Online reservations are now available. Call Fernwood directly at (831) 667-2422 for group reservations.

+How do I get to the beach from here?

You can access the beach about 3 miles north or south of us. To get to Andrew Molera Beach, drive north on Highway 1, from the parking lot, you will have to walk one mile to the beach.  To get to Pfeifer Beach, drive south on Highway 1, about 2 miles, take the 2nd right after you pass the Big Sur Ranger Station, drive two miles down Sycamore Canyon Road to the beach. 

+Can I hike right from here?

Fernwood borders Pfeiffer Big Sur State Park, so you can hike right into the park from here.  Ask your friendly campground or store clerk for directions into the park and to the Buzzards Roost Trail. See our Local Hiking Trails page for hiking suggestions in the local State Parks.

+Are you open year-round?

Yes, we are open all year. Big Sur is wonderful in every season. Springtime brings rolling green hills and amazing wildflower blooms. Summertime is for swimming in the river and hikes in the warm evenings. Fall delivers crisp clean days and cool nights around the campfire.  Avoid the crowds, visit us in the winter and watch the whales migrating along the coast. It can be exciting and stormy or absolutely brilliant clear skies and warm in the sun. 

+Where is Big Sur or What is Big Sur?

Big Sur is a 90 mile stretch on Highway 1 from Carmel in the north and San Simeon to the south. Fernwood is located right in the middle of the Big Sur Valley where the majority of the shops, restaurants, galleries and resorts are located.  For your convenience, we have created a Google map that you can use to creat DIRECTIONS to Fernwood Resort from your location.

+Do you allow dogs?

We allow pets in the Campground, RV camping, and the Tent Cabins. We ask you leave your pets at home when you are staying in the Motel, Cabins and Adventure Tents. Please keep your pet on a leash at all times and your pets should not be left unattended. You can even bring your pet to the grill, as long as you eat on the back deck. 

+What is "quiet time"?

We ask all of our guests to respect the quiet hours from 10:00 PM until 8:00 AM. That means that we ask you to turn off any music and keep your voices low so that your neighbors can sleep. 

+How far in advance can I make a reservation?

You can book reservations up to one year in advance to the day.

+Do you provide bedding in the Tent Cabins?

No, the tent cabins are just like camping. You need to bring your own sleeping bags, flashlights etc. There is no electricity or plumbing in the tent cabins. There is a double bed on the bottom bunk, a single bunk above and another single bed. There is a picnic table and a fire pit outside the tent cabins.

+How far are you from San Francisco, Los Angeles, Carmel...

Carmel; 26 miles (45 minutes)
San Francisco; 147 miles (3 hours)
San Jose; 87 miles (2 hours)
Los Angeles; 300 miles (6-8 hours)
San Diego; 428 miles (8-10 hours)
Yosemite National Park; 217 miles (4-5 hours)
Hearst Castle; 64 miles (1 1/2-2 hours)

Use our Google Map to calculate your exact mileage and route.

+Do I need to make a reservation in the restaurant?

We generally do not take reservations. However, if you are coming with a party of 8 or more, you can give us a call and give us a heads up!

+We are looking for a location for our wedding, special event, or family reunion.. Who can I talk to about that?

Due to the popularity of Fernwood and Big Sur in general we are not currently booking any future large party events and weddings at this time.

+Cell phones and Free Wi-Fi

Cell phone coverage is spotty in Big Sur but can be found at Fernwood Resort in parts of the campground, near the open meadow is best, and in the parking lot in front of the resort adjacent to Highway 1. Verizon & AT&T have cell phone towers in Big Sur. The towers are located south of us at the top of the grade leading out of the Big Sur valley. AT&T also has a cell phone tower at Point Sur which gives coverage in places with line of sight to the tower.

Free Wi-Fi is available in the Bar & Grill, Restaurant area.